Refund & Cancellation Policy
Effective Date: August 18, 2026
California Apostille & Translations provides document processing, apostille, authentication, certified translation, and related document services. Because many of our services involve time-sensitive work, government fees, courier costs, and third-party expenses, refund eligibility depends on the status of your order at the time a cancellation is requested.
Cancellations Before Processing Begins
You may request cancellation before we begin processing your order.
If no work has begun and no government, courier, translation, shipping, or other third-party costs have been incurred, the order is eligible for a full refund.
If costs have already been incurred on your behalf, those amounts may be deducted from the refund.
Once Processing Has Begun
Once we have begun reviewing, preparing, submitting, transporting, translating, or otherwise processing your documents, service fees for work already performed are non-refundable.
Government filing fees, courier expenses, translation costs, shipping charges, and other third-party expenses that have already been incurred are also non-refundable.
Selecting an expedited, next-day, or same-day service authorizes us to begin priority processing as soon as the required documents and payment have been received. Priority processing fees are non-refundable once priority work has begun.
Document Eligibility and Government Rejections
Apostille requirements vary depending on the document, issuing authority, notarization, destination country, and other circumstances.
We review documents to help identify potential issues before submission; however, acceptance by a government agency or receiving authority cannot be guaranteed when rejection is caused by the document itself, an issuing agency, a notarization or certification issue, incomplete or inaccurate information provided by the customer, or requirements imposed by a government or receiving authority.
If additional documents, corrections, certifications, notarizations, or replacements are required, we will contact you before additional work is performed whenever reasonably possible.
Fees for work already completed and third-party costs already incurred remain non-refundable.
Errors by Us
If an error made by California Apostille & Translations prevents completion of the service ordered, we will work to correct the error at no additional service charge.
When correction is not reasonably possible, we may refund the affected portion of the service fee, as appropriate.
Certified Translation Orders
Certified translation orders may be cancelled for a full refund before translation work begins.
Once translation work has begun, fees for completed or partially completed translation work are non-refundable.
If a translation contains an error attributable to us, we will correct the translation without an additional translation charge. Changes to the source document, additional pages, newly supplied information, or requirements not disclosed when the order was placed may require an additional fee.
Processing Times
Processing times begin after we have received the required eligible documents, reviewed them, and received payment.
Processing times do not include shipping or delivery time, delays caused by missing or incorrect documents, customer response time, government closures, carrier delays, or circumstances outside our reasonable control.
Selecting expedited processing does not guarantee delivery to a specific destination by a particular date unless we expressly agree to that deadline in writing.
Shipping
Return shipping charges are refundable only if the shipment has not yet been purchased, used, or transferred to the carrier.
Once documents have been transferred to a shipping carrier, carrier transit times and delays are outside our direct control.
Customers are responsible for providing an accurate and complete delivery address.
Local Pickup
Customers who select Local Pickup will be notified when their completed documents are ready. Please wait for confirmation before traveling to the selected office.
Selection of a pickup location for completed documents does not mean that original documents may be dropped off at that location without prior approval or an appointment.
Change-of-Mind Cancellations
A change in travel plans, appointment dates, consular requirements, personal circumstances, or a decision that the service is no longer needed does not make work already performed or expenses already incurred refundable.
We encourage customers to notify us as soon as possible if they wish to cancel or change an order.
Refund Processing
Approved refunds will be returned to the original payment method whenever possible. The time required for the refund to appear in your account may depend on your bank or payment provider.
How to Request a Cancellation or Refund
To request a cancellation or refund, contact us as soon as possible and provide your name and order number.
We will review the status of the order and confirm whether any work has begun or expenses have already been incurred before determining the refundable amount.
Private Company Disclaimer
California Apostille & Translations is a private document-processing service and is not affiliated with the California Secretary of State or any federal, state, local, foreign, consular, or other government agency.
Contact / Document Processing Address
Orange County Apostille & Translations
901 W Civic Center Dr., Suite 400
Santa Ana, CA 92703