Privacy Policy
Effective Date: August 18, 2026
California Apostille & Translations respects your privacy and understands that the documents submitted to us may contain sensitive personal information. This Privacy Policy explains what information we collect, how we use it, when it may be disclosed, and the choices available to you.
1. Information We Collect
Depending on how you use our website or services, we may collect:
- Name
- Email address
- Telephone number
- Billing and shipping address
- Order and payment information
- Document type
- Country where a document will be used
- Processing speed and service selections
- Pickup or shipping preferences
- Communications and order notes
- IP address, browser information, device information, and website activity
- Information contained in documents, scans, photographs, or files you voluntarily submit to us
Documents submitted for apostille or translation review may contain information such as names, dates of birth, signatures, identification numbers, addresses, marital information, educational information, or other personal details appearing on the source document.
We ask customers to submit only information and documents reasonably necessary for the service requested.
2. How We Use Information
We may use personal information to:
- Review documents and determine service requirements
- Process apostille, authentication, translation, and related service orders
- Communicate with you about your documents or order
- Process payments and refunds
- Arrange shipping and local pickup
- Submit documents to applicable government agencies or other authorities
- Coordinate with translators, couriers, shipping providers, and other service providers
- Maintain order and transaction records
- Prevent fraud and protect the security of our website and services
- Respond to customer-service requests
- Comply with legal, regulatory, tax, accounting, or recordkeeping requirements
We do not use the contents of documents submitted for apostille or translation services for unrelated advertising purposes.
3. Uploaded Documents
You may submit scans, photographs, PDFs, or other document files through our website for review.
Uploaded documents are used to evaluate or perform the service you requested. They may be accessible to authorized personnel and service providers when reasonably necessary to complete your order.
Please do not submit documents that are unrelated to the service you are requesting.
Submitting a document for preliminary review does not itself constitute submission to a government agency.
4. Payment Information
Payments made through our website are processed using third-party payment services.
Information necessary to process the transaction, such as your name, billing address, email address, transaction amount, and payment-related identifiers, may be transmitted to the payment provider.
Our website does not store your complete credit or debit card number. WooCommerce states that it does not store complete card details, while official payment gateways may retain limited tokenized or partial information needed for payment functionality.
5. How We Share Information
We may disclose information when reasonably necessary to provide your requested service, including to:
- Payment processors
- Website hosting, security, email, and technology providers
- Shipping carriers and couriers
- Translators and other service providers assisting with your order
- California, federal, state, foreign, consular, or other government agencies when necessary for document processing
- Professional advisers such as accountants or attorneys when reasonably necessary
- Law enforcement, courts, regulators, or other parties when required by law
We do not sell personal information for money.
We do not disclose the contents of customer documents to unrelated third parties for their own marketing purposes.
6. Shipping
When you request shipping, we may provide your name, address, telephone number, email address, and shipment information to the applicable carrier or shipping provider as necessary to create and deliver the shipment.
7. Cookies and Website Technology
Our website may use cookies and similar technologies for functions such as:
- Maintaining your shopping cart
- Processing checkout
- Remembering website preferences
- Security and fraud prevention
- Website performance and analytics
Some third-party services used by the website may place their own cookies or collect technical information according to their privacy policies.
Your browser may allow you to block or delete cookies, although doing so may affect certain website functions, including checkout.
8. Do Not Track
Some browsers provide a “Do Not Track” setting.
Because there is not a universally adopted technical standard for responding to Do Not Track signals, our website does not currently respond differently based solely on a browser’s Do Not Track setting.
9. Data Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information in our possession.
However, no website, electronic transmission, storage system, email service, or shipping method can be guaranteed to be completely secure.
The Federal Trade Commission recommends that businesses collect only the information needed, safeguard information that is retained, properly dispose of information that is no longer required, and maintain a plan for security incidents.
10. Data Retention
We retain personal information for as long as reasonably necessary to:
- Complete the requested service
- Maintain appropriate business and transaction records
- Process refunds or resolve disputes
- Meet legal, tax, accounting, or regulatory obligations
- Protect against fraud or potential claims
Different categories of information may be retained for different periods.
When information is no longer reasonably necessary, we may delete, anonymize, or securely dispose of it, subject to applicable recordkeeping obligations.
11. Access, Correction, and Deletion Requests
You may contact us to request access to, correction of, or deletion of personal information we maintain about you.
We may need to verify your identity before acting on a request.
Certain information may need to be retained when required for legal, accounting, tax, fraud-prevention, transaction-record, or dispute-resolution purposes.
WordPress and WooCommerce also provide tools that allow website operators to export or erase certain customer information associated with an email address.
12. California Privacy Rights
California residents may have additional privacy rights under applicable California law.
The California Consumer Privacy Act, as amended, provides qualifying consumers rights that can include access, deletion, correction, opting out of sale or sharing, and limits relating to certain sensitive personal information when the law applies to the business involved.
Not every California business is subject to the CCPA. To the extent a particular privacy right applies to us, we will process qualifying requests as required by applicable law.
We will not unlawfully discriminate against a customer for exercising an applicable privacy right.
13. Information Concerning Minors
Our website and services are intended for adults and are not directed to children under 13.
Adults may submit documents relating to children or minors when they are authorized to do so and when the information is necessary for the requested service.
14. Third-Party Websites and Services
Our website may contain links to or use services provided by third parties.
Their handling of personal information is governed by their own privacy policies and practices. We encourage users to review the privacy policies of services they use.
15. Changes to This Privacy Policy
We may update this Privacy Policy when our practices, technology, services, or legal obligations change.
Material changes will be reflected by updating the policy posted on this website and changing the effective date above.
16. Contact and Privacy Requests
To ask a privacy question, request access or correction, or request deletion of information, contact us through the Contact page on our website.
Written requests may also be sent to:
California Apostille & Translations
c/o Orange County Apostille & Translations
901 W Civic Center Dr., Suite 400
Santa Ana, CA 92703
Please include enough information for us to identify your request and verify your identity.